{"id":7976,"date":"2022-03-23T14:57:39","date_gmt":"2022-03-23T18:57:39","guid":{"rendered":"https:\/\/env-8605394.mightybox.site\/?post_type=news&#038;p=7976"},"modified":"2024-09-24T13:37:58","modified_gmt":"2024-09-24T17:37:58","slug":"eeoc-guidance-on-covid-19-and-reasonable-accommodations-under-the-ada-and-title-vii","status":"publish","type":"post","link":"https:\/\/techservealliance.org\/eeoc-guidance-on-covid-19-and-reasonable-accommodations-under-the-ada-and-title-vii\/","title":{"rendered":"EEOC Guidance on COVID-19 and Reasonable Accommodations Under the ADA and Title VII"},"content":{"rendered":"\n<p>The Equal Employment Opportunity Commission (EEOC) has issued&nbsp;<a href=\"https:\/\/www.eeoc.gov\/wysk\/what-you-should-know-about-covid-19-and-ada-rehabilitation-act-and-other-eeo-laws\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">FAQ guidance<\/a>&nbsp;about how employers should comply with the Americans with Disabilities Act (ADA) and other federal fair employment laws while also observing workplace safety guidelines during the COVID-19 pandemic. The FAQs were originally released on March 17, 2020, and were most recently updated on March 14, 2022.<\/p>\n\n\n\n<p>The FAQs in section D of that guidance\u2014which were first added to the original in April 2020 and later expanded and updated on June 11, and Sept. 8, 2020\u2014focus on how employers should handle certain common requests for changes to the workplace or working conditions related to COVID-19. This Compliance Overview provides the 18 FAQs currently contained in section D of the EEOC\u2019s full COVID-19 guidance, as updated on March 14, 2022.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Highlights<\/h3>\n\n\n\n<p><strong>Section D of COVID-19 FAQs<\/strong><\/p>\n\n\n\n<p>Section D of the EEOC\u2019s guidance on COVID-19 and fair employment laws includes 18 FAQs about reasonable accommodation for COVID-19 under the ADA and Title VII<\/p>\n\n\n\n<p><strong>COVID-19 Accommodations<\/strong><\/p>\n\n\n\n<p>Among other things, the FAQs in section D of the EEOC\u2019s guidance clarify that employers must engage in an interactive process with any individual who requests a workplace change related to COVID-19.<\/p>\n\n\n\n<p><strong>LINKS AND RESOURCES<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>EEOC\u2019s full COVID-19 guidance:&nbsp;<a href=\"https:\/\/www.eeoc.gov\/wysk\/what-you-should-know-about-covid-19-and-ada-rehabilitation-act-and-other-eeo-laws\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">What You Should Know About COVID19 and the ADA, the Rehabilitation Act and Other EEO Laws<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.eeoc.gov\/wysk\/what-you-should-know-about-covid-19-and-ada-rehabilitation-act-and-other-eeo-laws#D\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Section D<\/a>&nbsp;of the EEOC\u2019s full COVID-19 guidance<\/li>\n\n\n\n<li>EEOC\u2019s&nbsp;<a href=\"https:\/\/www.eeoc.gov\/laws\/guidance\/enforcement-guidance-reasonable-accommodation-and-undue-hardship-under-ada\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Enforcement Guidance on Reasonable Accommodation and Undue Hardship Under the ADA, published<\/a>&nbsp;Oct. 17, 2002<\/li>\n<\/ul>\n<\/blockquote>\n\n\n<p>[display_mode mode=&#8221;non-member-only&#8221;]<strong style=\"font-weight: bold !important;\">Members<span>&nbsp;<\/span><a href=\"https:\/\/techservealliance.org\/login\/\" data-mce-href=\"https:\/\/techservealliance.org\/login\/\" data-mce->login to access full article<\/a><\/strong>[\/display_mode]<\/p>\n\n\n<p>[display_mode mode=&#8221;member-only&#8221;]<\/p>\n<h3 style=\"color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">D. Reasonable Accommodations<\/h3>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">In discussing accommodation requests, employers and employees may find it helpful to consult the Job Accommodation Network (JAN)<span>&nbsp;<\/span><a href=\"http:\/\/www.askjan.org\/\" target=\"_blank\" rel=\"noopener nofollow\" data-mce-href=\"http:\/\/www.askjan.org\/\" data-mce->website<\/a><span>&nbsp;<\/span>for types of accommodations. JAN&#8217;s materials specific to COVID-19 are available<span>&nbsp;<\/span><a href=\"https:\/\/askjan.org\/topics\/COVID-19.cfm\" target=\"_blank\" rel=\"noopener nofollow\" data-mce-href=\"https:\/\/askjan.org\/topics\/COVID-19.cfm\" data-mce->here<\/a>.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.1.<span>&nbsp;<\/span><em>(Added April 9, 2020)<\/em>: If a job may only be performed at the workplace, are there<span>&nbsp;<\/span><a href=\"https:\/\/www.eeoc.gov\/policy\/docs\/accommodation.html#general\" target=\"_blank\" rel=\"noopener nofollow\" data-mce-href=\"https:\/\/www.eeoc.gov\/policy\/docs\/accommodation.html#general\" data-mce->reasonable accommodations<\/a><span>&nbsp;<\/span>for individuals with disabilities absent<span>&nbsp;<\/span><a href=\"https:\/\/www.eeoc.gov\/policy\/docs\/accommodation.html#undue\" target=\"_blank\" rel=\"noopener nofollow\" data-mce-href=\"https:\/\/www.eeoc.gov\/policy\/docs\/accommodation.html#undue\" data-mce->undue hardship<\/a><span>&nbsp;<\/span>that could offer protection to an employee who, due to a preexisting disability, is at higher risk from COVID-19?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">There may be reasonable accommodations that could offer protection to an individual whose disability puts him at greater risk from COVID-19 and who therefore requests such actions to eliminate possible exposure. Even with the constraints imposed by a pandemic, some accommodations may meet an employee&#8217;s needs on a temporary basis without causing undue hardship on the employer.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Low-cost solutions achieved with materials already on hand or easily obtained may be effective. If not already implemented for all employees, accommodations for those who request reduced contact with others due to a disability may include changes to the work environment such as designating one-way aisles; using plexiglass, tables, or other barriers to ensure minimum distances between customers and coworkers whenever feasible per<span>&nbsp;<\/span><a href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/community\/index.html\" target=\"_blank\" rel=\"noopener nofollow\" data-mce-href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/community\/index.html\" data-mce->CDC guidance<\/a><span>&nbsp;<\/span>or other accommodations that reduce chances of exposure.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Flexibility by employers and employees is important in determining if some accommodation is possible in the circumstances. Temporary job restructuring of marginal job duties, temporary transfers to a different position, or modifying a work schedule or shift assignment may also permit an individual with a disability to perform safely the essential functions of the job while reducing exposure to others in the workplace or while commuting.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.2.<span>&nbsp;<\/span><em>(Added April 9, 2020)<\/em>: If an employee has a preexisting mental illness or disorder that has been exacerbated by the COVID-19 pandemic, may he now be entitled to a reasonable accommodation (absent undue hardship)?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Although many people feel significant stress due to the COVID-19 pandemic, employees with certain preexisting mental health conditions, for example, anxiety disorder, obsessive-compulsive disorder, or post-traumatic stress disorder, may have more difficulty handling the disruption to daily life that has accompanied the COVID-19 pandemic. As with any accommodation request, employers may:<\/p>\n<ol style=\"color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\n<li>Ask questions to determine whether the condition is a disability;<\/li>\n<li>Discuss with the employee how the requested accommodation would assist him and enable him to keep working;<\/li>\n<li>Explore alternative accommodations that may effectively meet his needs; and<\/li>\n<li>Request medical documentation if needed.<\/li>\n<\/ol>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.3.<span>&nbsp;<\/span><em>(Added April 9, 2020)<\/em>: In a workplace where all employees are required to telework during this time, should an employer postpone discussing a request from an employee with a disability for an accommodation that will not be needed until he returns to the workplace when mandatory telework ends?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Not necessarily. An employer may give higher priority to discussing requests for reasonable accommodations that are needed while teleworking, but the employer may begin discussing this request now. The employer may be able to acquire all the information it needs to make a decision. If a reasonable accommodation is granted, the employer also may be able to make some arrangements for the accommodation in advance.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.4.<span>&nbsp;<\/span><em>(Added April 9, 2020)<\/em>: What if an employee was already receiving a reasonable accommodation prior to the COVID19 pandemic and now requests an additional or altered accommodation?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">An employee who was already receiving a reasonable accommodation prior to the COVID-19 pandemic may be entitled to an additional or altered accommodation, absent undue hardship. For example, an employee who is teleworking because of the pandemic may need a different type of accommodation than what he uses in the workplace. The employer may discuss with the employee whether the same or a different disability is the basis for this new request and why an additional or altered accommodation is needed.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.5.<span>&nbsp;<\/span><em>(Added April 17, 2020)<\/em>: During the pandemic, if an employee requests an accommodation for a medical condition either at home or in the workplace, may an employer still request information to determine if the condition is a disability?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Yes, if it is not obvious or already known, an employer may ask questions or request medical documentation to determine whether the employee has a \u201cdisability\u201d as defined by the ADA (a physical or mental impairment that substantially limits a major life activity, or a history of a substantially limiting impairment).<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.6.<span>&nbsp;<\/span><em>(Added April 17, 2020)<\/em>: During the pandemic, may an employer still engage in the interactive process and request information from an employee about why an accommodation is needed?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Yes, if it is not obvious or already known, an employer may ask questions or request<span>&nbsp;<\/span><a href=\"https:\/\/www.eeoc.gov\/coronavirus\/webinar_transcript.cfm#q17\" target=\"_blank\" rel=\"noopener nofollow\" data-mce-href=\"https:\/\/www.eeoc.gov\/coronavirus\/webinar_transcript.cfm#q17\" data-mce->medical documentation<\/a><span>&nbsp;<\/span>to determine whether the employee\u2019s disability necessitates an accommodation, either the one he or she requested or any other.<span>&nbsp;<\/span><a href=\"https:\/\/www.eeoc.gov\/policy\/docs\/accommodation.html#requesting\" target=\"_blank\" rel=\"noopener nofollow\" data-mce-href=\"https:\/\/www.eeoc.gov\/policy\/docs\/accommodation.html#requesting\" data-mce->Possible questions<\/a><span>&nbsp;<\/span>for the employee may include:<\/p>\n<ul style=\"color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\n<li>How the disability creates a limitation;<\/li>\n<li>How the requested accommodation will effectively address the limitation;<\/li>\n<li>Whether another form of accommodation could effectively address the issue; and<\/li>\n<li>How a proposed accommodation will enable the employee to continue performing the \u201cessential functions\u201d of his or her position (the fundamental job duties).<\/li>\n<\/ul>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.7.<span>&nbsp;<\/span><em>(Added April 17, 2020)<\/em>: If there is some urgency to providing an accommodation, or the employer has limited time available to discuss the request during the pandemic, may an employer provide a temporary accommodation?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Yes. Given the pandemic, some employers may choose to forgo or shorten the exchange of information between an employer and employee, which is known as the \u201cinteractive process,\u201d and grant the request. In addition, when government restrictions change or are partially or fully lifted, the need for accommodations may also change. This may result in more requests for short-term accommodations. Employers may wish to adapt the interactive process\u2014and devise end dates for the accommodation\u2014to suit changing circumstances based on public health directives.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Whatever the reason for shortening or adapting the interactive process, an employer may also choose to place an end date on the accommodation (for example, either a specific date such as May 30, or when the employee returns to the workplace on a part- or full-time basis due to changes in government restrictions limiting the number of people who may congregate).<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Employers may also opt to provide a requested accommodation on an interim or trial basis, with an end date, while awaiting receipt of medical documentation. Choosing one of these alternatives may be particularly helpful where the requested accommodation would provide protection that an employee may need because of a pre-existing disability that puts him or her at greater risk during the pandemic. This could also apply to employees who have disabilities exacerbated by the pandemic.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Employees may request an extension that an employer must consider, particularly if current government restrictions are extended or new ones adopted.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.8.<span>&nbsp;<\/span><em>(Added April 17, 2020; Updated Sept. 8, 2020)<\/em>: May an employer ask employees now if they will need reasonable accommodations in the future when they are permitted to return to the workplace?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Yes. Employers may inform the workforce that employees with disabilities may request accommodations in advance that they believe they may need when the workplace re-opens. This is discussed in greater detail in Question G.6. If advance requests are received, employers may begin the \u201cinteractive process\u201d \u2013 the discussion between the employer and employee focused on whether the impairment is a disability and the reasons that an accommodation is needed. If an employee chooses not to request accommodation in advance, and instead requests it at a later time, the employer must still consider the request at that time.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.9.<span>&nbsp;<\/span><em>(Added April 17, 2020)<\/em>: Are the circumstances of the pandemic relevant to whether a requested accommodation can be denied because it poses an undue hardship?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Yes. An employer does not have to provide a particular reasonable accommodation if it poses an<span>&nbsp;<\/span><a href=\"https:\/\/www.eeoc.gov\/policy\/docs\/accommodation.html#undue\" target=\"_blank\" rel=\"noopener nofollow\" data-mce-href=\"https:\/\/www.eeoc.gov\/policy\/docs\/accommodation.html#undue\" data-mce->undue hardship<\/a>, which means \u201csignificant difficulty or expense.\u201d In some instances, an accommodation that would not have posed an undue hardship prior to the pandemic may pose one now.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.10.<span>&nbsp;<\/span><em>(Added April 17, 2020)<\/em>: What types of undue hardship considerations may be relevant to determine if a requested accommodation poses \u201csignificant difficulty\u201d during the COVID-19 pandemic?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">An employer may consider whether current circumstances create \u201csignificant difficulty\u201d in acquiring or providing certain accommodations, in light of the facts of the particular job and workplace. For example, it may be significantly more difficult in the pandemic to conduct a needs assessment or to acquire certain items, and delivery may be impacted, particularly for employees who may be teleworking. Or, it may be significantly more difficult to provide employees with temporary assignments, to remove marginal functions or to readily hire temporary workers for specialized positions. If a particular accommodation poses an undue hardship, employers and employees should work together to determine if there may be an alternative that could be provided that does not pose such problems.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.11.<span>&nbsp;<\/span><em>(Added April 17, 2020)<\/em>: What types of undue hardship considerations may be relevant to determine if a requested accommodation poses \u201csignificant expense\u201d during the COVID-19 pandemic?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Prior to the pandemic, most accommodations did not pose a significant expense when considered against an employer\u2019s overall budget and resources (always considering the budget and resources of the entire entity and not just its components). However, the sudden loss of some or all of an employer\u2019s income stream because of the pandemic is a relevant consideration.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Also relevant is the amount of discretionary funds available at this time (when considering other expenses) and whether there is an expected date that current restrictions on an employer\u2019s operations will be lifted (or new restrictions will be added or substituted). These considerations do not mean that an employer can reject any accommodation that costs money; an employer must weigh the cost of an accommodation against its current budget while taking into account constraints created by the pandemic. For example, even under current circumstances, there may be many no-cost or very low-cost accommodations.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.12.<span>&nbsp;<\/span><em>(Added April 23, 2020)<\/em>: Do the ADA and the Rehabilitation Act apply to applicants or employees who are classified as \u201c<a href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/downloads\/Essential-Critical-Workers_Dos-and-Donts.pdf\" target=\"_blank\" rel=\"noopener nofollow\" data-mce-href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/downloads\/Essential-Critical-Workers_Dos-and-Donts.pdf\" data-mce->critical infrastructure workers<\/a>\u201d or \u201c<a href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/community\/critical-workers\/implementing-safety-practices.html\" target=\"_blank\" rel=\"noopener nofollow\" data-mce-href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/community\/critical-workers\/implementing-safety-practices.html\" data-mce->essential critical workers<\/a>\u201d by the CDC?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Yes. These CDC designations, or any other designations of certain employees, do not eliminate coverage under the ADA or the Rehabilitation Act, or any other equal employment opportunity law. Therefore, employers receiving requests for reasonable accommodation under the ADA or the Rehabilitation Act from employees falling in these categories of jobs must accept and process the requests as they would for any other employee. Whether the request is granted will depend on whether the worker is an individual with a disability, and whether there is a reasonable accommodation that can be provided absent undue hardship.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.13.<span>&nbsp;<\/span><em>(Added June 11, 2020)<\/em>: Is an employee entitled to an accommodation under the ADA in order to avoid exposing a family member who is at higher risk of severe illness from COVID-19 due to an underlying medical condition?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">No. Although the ADA prohibits discrimination based on association with an individual with a disability, that protection is limited to disparate treatment or harassment. The ADA does not require that an employer accommodate an employee without a disability based on the disability-related needs of a family member or other person with whom she is associated.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">For example, an employee without a disability is not entitled under the ADA to telework as an accommodation in order to protect a family member with a disability from potential COVID-19 exposure.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Of course, an employer is free to provide such flexibilities if it chooses to do so. An employer choosing to offer additional flexibilities beyond what the law requires should be careful not to engage in disparate treatment on a protected trait.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.14.<span>&nbsp;<\/span><em>(Added Sept. 8, 2020)<\/em>: When an employer requires some or all of its employees to telework because of COVID-19 or government officials require employers to shut down their facilities and have workers telework, is the employer required to provide a teleworking employee with the same reasonable accommodations for disability under the ADA or the Rehabilitation Act that it provides to this individual in the workplace?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">If such a request is made, the employer and employee should discuss what the employee needs and why, and whether the same or a different accommodation could suffice in the home setting. For example, an employee may already have certain things in their home to enable them to do their job so that they do not need to have all of the accommodations that are provided in the workplace.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Also, the undue hardship considerations might be different when evaluating a request for accommodation when teleworking rather than working in the workplace. A reasonable accommodation that is feasible and does not pose an undue hardship in the workplace might pose one when considering circumstances, such as the place where it is needed and the reason for telework. For example, the fact that the period of telework may be of a temporary or unknown duration may render certain accommodations either not feasible or an undue hardship. There may also be constraints on the normal availability of items or on the ability of an employer to conduct a necessary assessment.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">As a practical matter, and in light of the circumstances that led to the need for telework, employers and employees should both be creative and flexible about what can be done when an employee needs a reasonable accommodation for telework at home. If possible, providing interim accommodations might be appropriate while an employer discusses a request with the employee or is waiting for additional information.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.15.<span>&nbsp;<\/span><em>(Added Sept. 8, 2020)<\/em>: Assume that an employer grants telework to employees for the purpose of slowing or stopping the spread of COVID-19. When an employer reopens the workplace and recalls employees to the worksite, does the employer automatically have to grant telework as a reasonable accommodation to every employee with a disability who requests to continue this arrangement as an ADA\/Rehabilitation Act accommodation?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">No. Any time an employee requests a reasonable accommodation, the employer is entitled to understand the disability-related limitation that necessitates an accommodation. If there is no disability-related limitation that requires teleworking, then the employer does not have to provide telework as an accommodation. Or, if there is a disability-related limitation but the employer can effectively address the need with another form of reasonable accommodation at the workplace, then the employer can choose that alternative to telework.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">To the extent that an employer is permitting telework to employees because of COVID-19 and is choosing to excuse an employee from performing one or more essential functions, then a request\u2014after the workplace reopens\u2014to continue telework as a reasonable accommodation does not have to be granted if it requires continuing to excuse the employee from performing an essential function. The ADA never requires an employer to eliminate an essential function as an accommodation for an individual with a disability.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">The fact that an employer temporarily excused performance of one or more essential functions when it closed the workplace and enabled employees to telework for the purpose of protecting their safety from COVID-19, or otherwise chose to permit telework, does not mean that the employer permanently changed a job\u2019s essential functions, that telework is always a feasible accommodation, or that it does not pose an undue hardship. These are fact-specific determinations. The employer has no obligation under the ADA to refrain from restoring all of an employee\u2019s essential duties at such time as it chooses to restore the prior work arrangement, and then evaluating any requests for continued or new accommodations under the usual ADA rules.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.16.<span>&nbsp;<\/span><em>(Added Sept. 8, 2020)<\/em>: Assume that prior to the emergence of the COVID-19 pandemic, an employee with a disability had requested telework as a reasonable accommodation. The employee had shown a disability-related need for this accommodation, but the employer denied it because of concerns that the employee would not be able to perform the essential functions remotely. In the past, the employee therefore continued to come to the workplace. However, after the COVID-19 crisis has subsided and temporary telework ends, the employee renews her request for telework as a reasonable accommodation. Can the employer again refuse the request?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Assuming all the requirements for such a reasonable accommodation are satisfied, the temporary telework experience could be relevant to considering the renewed request. In this situation, for example, the period of providing telework because of the COVID-19 pandemic could serve as a trial period that showed whether or not this employee with a disability could satisfactorily perform all essential functions while working remotely, and the employer should consider any new requests in light of this information. As with all accommodation requests, the employee and the employer should engage in a flexible, cooperative interactive process going forward if this issue does arise.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.17.<span>&nbsp;<\/span><em>(Added Sept. 8, 2020)<\/em>: Might the pandemic result in excusable delays during the interactive process?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Yes. The rapid spread of COVID-19 has disrupted normal work routines and may have resulted in unexpected or increased requests for reasonable accommodation. Although employers and employees should address these requests as soon as possible, the extraordinary circumstances of the COVID-19 pandemic may result in delay in discussing requests and in providing accommodation where warranted. Employers and employees are encouraged to use interim solutions to enable employees to keep working as much as possible.<\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"font-weight: bold !important;\">D.18.<span>&nbsp;<\/span><em>(Added Sept. 8, 2020)<\/em>: Federal agencies are required to have timelines in their written reasonable accommodation procedures governing how quickly they will process requests and provide reasonable accommodations. What happens if circumstances created by the pandemic prevent an agency from meeting this timeline?<\/strong><\/p>\n<p style=\"margin-block-end: 0.75rem; color: rgb(51, 51, 51); font-family: Georgia, &quot;Times New Roman&quot;, &quot;Bitstream Charter&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Situations created by the current COVID-19 crisis may constitute an \u201cextenuating circumstance\u201d\u2014something beyond a federal agency\u2019s control\u2014that may justify exceeding the normal timeline that an agency has adopted in its internal reasonable accommodation procedures. 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